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30 Day Money Back Guarantee|Free Shipping On Orders Over $69 30-DAY FREE RETURNS & ORDERS $69+ SHIP FREE
Most orders are processed and shipped within 24 hours, Monday–Friday (excluding holidays). Orders are not shipped on weekends or holidays.
Please allow up to 7 business days for delivery. This includes processing time and shipping. In most cases, shipments are received much sooner.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Shipping method | Estimated delivery time |
USPS Priority Mail Express | Next-day - 2 day by 6pm with Money-back guarantee No deliveries on Sunday or Holidays |
USPS Priority Mail (Free shipping over $200) |
1-3 business days |
USPS First-Class (Free shipping over $69) |
3-5 business days |
USPS Ground | 4-7 business days |
UPS NEXT DAY AIR® | Guaranteed commitment of 10:30 am the next business day after shipping |
UPS NEXT DAY AIR Saver® | Guaranteed next business day delivery between 3:00 pm and 4:30 pm |
UPS 2 Day | 2 business days |
UPS® Ground | 1-5 business days |
Expedited shipping times are not guaranteed by HempLucid. The estimated delivery time is based on information provided by the shipping carrier.
HempLucid ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation email with your tracking number(s) once your order has shipped. The tracking number will usually be active within 24 hours.
HempLucid is not responsible for any customs and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
We guarantee prompt shipment and adequate packaging to ensure the safe delivery of your items. However, HempLucid cannot guarantee the performance of our carriers. Events beyond our control may cause a package to be lost, stolen, or damaged during transit. To protect your order and avoid the headache, you can add shipping insurance at check out.
We currently ship to Spain and the UK. Please see our Customs, Duties & Taxes section above. Carriers and methods may vary depending on your location.
Shipping method | Estimated delivery time |
Priority Mail International |
6-10 business days |
First-Class Package International Service |
Varies by destination |
In order to initiate a return please contact one of our HempLucid customer experience agents at support@hemplucid.com
Any orders shipped back without previous consent will not be eligible for a refund. A written return authorization from a HempLucid representative is required.
At HempLucid, we stand behind our products 100%. If, for any reason, you are unsatisfied with your product, you may contact us for an exchange of equal or lesser value within 30 days of purchase. We can also process a full refund, less shipping costs, within 30 days of the initial purchase date.
We will request feedback regarding the product in question in order to properly process the refund request.
All products purchased through the HempLucid website (excluding "Well Aware Wednesday" items or other sale items) carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, please follow these guidelines to receive a refund or exchange.
We cannot offer refunds on any products purchased from third-party websites or retailers. If you purchased our product through a HempLucid distributor or retailer, please go to the original purchase location for any return or exchange.
Refunds will not be given on products that are defective due to personal negligence. These products should be stored at room temperature and out of reach of pets and children.
If you purchased the wrong product, we will offer a return or exchange once we receive the unopened bottle.
REFUNDS DUE TO SHIPPING:
It is important to note that USPS does not guarantee the shipment of your product in a specified time. There are times when USPS is not able to perform requested services due to environmental or organizational circumstances.
HempLucid does not guarantee the shipment will make it in these time frames. We do not offer shipping refunds due to products not making it within the specified times. If a product is ordered on the weekend it will ship on the next business day.
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or 4 interest-free payments of $0.00 USD with