In order to initiate a return please contact one of our Hemplucid customer service agents at [email protected]
Any orders shipped back without previous consent will not be eligible for a refund. A written return authorization from a Hemplucid representative is required.
At Hemplucid, we stand behind our products 100%. If for any reason you are unsatisfied with your product you may contact us for a full refund less shipping costs within 30 days of the initial purchase date. We will request feedback regarding the product in question in order to properly process the refund request.
All products purchased through the Hemplucid website, not to include wholesale orders, carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, please follow these guidelines to receive a refund.
1. Contact [email protected] or call 385-203-8556 within 30 days of purchase.
2. Provide feedback regarding your return.
3. Mail back product in question with your name and order number included.
4. Once we receive your product a refund will be given.
We cannot offer a refund on any products purchased from third party websites or retailers. If you purchased our product through a Hemplucid distributor or retailer, go to the original purchase location for any return or exchange.
Refunds will not be given on products that are defective due to personal negligence. These products should be stored at room temperature and out of reach of pets and children.
Products that are damaged or lost during shipment will be replaced at no cost to the customer. We will require a picture of the damaged product for verification.
Refunds Due to Shipping:
It is important to note that USPS does not guarantee the shipment of your product in a specified time.
Priority Mail Flat Rate is a 1 to 3-day shipping service
Priority Mail Express is a 1 to 2-day expedited service
Hemplucid does not guarantee the shipment will make it in these time frames. We do not offer shipping refunds due to products not making it within the specified times. If a product is ordered on the weekend it will ship on the next business day.
We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing hemp extracts. If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.
If you purchased the wrong product we will offer a return or exchange once we receive the unopened bottle.
Per our refund policy, we require the return of any open or unopened product that is being refunded:
3549 North Main ST.
Spanish Fork, UT
**The return shipping fee will be at the responsibility of the customer. Hemplucid Customer Service can provide a return label for an easy return process. This fee will then be deducted from the refund.
Please include a note with your name and order number in your return package so we may expedite your transaction.
Once we receive a return, please allow between 7-10 business days for processing. After initiating the refund, funds can take 3-7 business days to post, which is dependent on the original payment source.